Frequently Asked Questions

We offer fast and free delivery to New Zealand:

Free tracked shipping (7-10 business days)

Yes, you can return your order if you are not satisfied. Contact our support team within 90 days of receiving your product.

All orders placed with us will come with free shipping!

Yes, this device is perfect to use alongside your skincare products. The device itself helps to promote absorption of skincare products.

Yes, our device is suitable for both your face and neck.

Yes, this device is suitable for all skin types & tones.

The device takes around 3 hours to charge fully, and should be able to last 1 hour on a full charge.

Please note, each mode will turn off automatically after 5 minutes to conserve battery life.

No, the device doesn't hurt to use. Whilst on the EMS (electrical muscle stimulation) mode, there may be a slight tingling sensation, as the device is stimulating your facial muscles. This helps to firm and tone your face.

Yes, the device is safe to use even if you have fillings.

Yes, this device is safe to use with dental implants.

Wipe the head of the device with dry tissues only; refrain from washing the device under running water, as this may damage the device.

The device is simple to charge. Just use the included USB cable.

We offer a 1-year warranty on the Lumi Glow 7-in-1 Face Lifter, so if you encounter any technical issues, feel free to send us an email and we'll happily replace your device with a brand new one.

1. Apply your choice of skincare or moisturiser to your face.

2. Hold the power button to turn the device on.

3. Massage up and down your skin, as you would with a regular gua sha.

Use this device 1 - 2x per day, for 5 - 10 minutes. We recommend starting with once per day at 5 minutes and building it up gradually.

Most users start noticing visible improvements, like firmer skin, a lifted appearance, and a healthy glow, within 3 to 4 weeks of consistent use.

For best results, use the Lumi Glow 7-LED Face Lifter for 5 - 10 minutes per session, 5-7 times a week.

Pairing it with our Vitamin C Serum, Hyaluronic Acid Serum, or oil-free serum can help enhance results and improve absorption.

The Lumi Glow 7-in-1 LED Face Lifter is your all-in-one tool for youthful, glowing skin.

It combines Red Light Therapy for anti-aging, EMS (Electrical Muscle Stimulation) for visible lifting and firming, Vibrating Massage to reduce puffiness, and Heat Therapy to boost circulation and relaxation.

With multiple LED modes to target specific skin concerns like acne, dark spots, and uneven tone, it’s designed to deliver professional-level skincare results from the comfort of your home.

1. Cleanse: Begin with a freshly cleansed face, removing makeup, SPF, and excess oil. A gentle, non-stripping cleanser works best to prep your skin.

2. Apply Serum: Divide your face into sections (e.g., cheeks, forehead, jawline, neck). Apply a thin layer of our Vitamin C Serum, Hyaluronic Acid Serum, or any lightweight, oil-free serum, one section at a time, before treatment.

3. Use the Sculptor: Glide the device slowly over each treated area for about 3 minutes, working from the center of the face outward. A full session should take between 5-10 minutes.

4. Moisturize: Finish by applying your favourite moisturiser to lock in hydration. You can continue with the rest of your skincare or apply makeup as usual.

For best results, use 5-7 times per week.

Using the LED Face Lifter on its own, you'll notice less glide and reduced effectiveness, especially from the EMS and heating modes.

Our Vitamin C Serum is specially formulated to enhance absorption, boost brightening effects, and support collagen production. Using the device without it may limit the full benefits, particularly for firming and glow.

Yes, this product is great to use for both women and men.

For men, we recommend shaving any facial hair before using this device.

Our LED face sculptor is not suitable for:

  • Individuals who have undergone facial surgery.
  • Individuals who have had subcutaneous metal implants.
  • Those who are pregnant or within the period of pregnancy.